Edexcel Level 4 NVQ Certificate/Diploma in Business and Administration (QCF)

Specification Edexcel NVQ/competence-based qualifications Edexcel Level 4 NVQ Certificate/Diploma in Business and Administration (QCF) For first registration 1st August 2010 Edexcel, a Pearson company, is the UK’s largest awarding organisation offering vocational and academic qualifications and testing, to employers, training providers, colleges, schools, and other places of learning in the UK, and in over 85 countries worldwide. Our specialist suite of qualifications include NVQs, Apprenticeships, WorkSkills, Functional Skills, Foundation Learning, as well as our exclusive range of BTECs, from entry level right through to Higher National Diplomas. References to third party material made in this specification are made in good faith. Edexcel does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.) Authorised by Roger Beard Prepared by Catherine Dear Publications Code N025074 All the material in this publication is copyright © Edexcel Limited 2010 Contents Qualification titles covered by this specification 1 Key features of the Edexcel Level 4 NVQ Certificate and Diploma in Business and Administration (QCF) 3 What is the purpose of these qualifications? 3 Who are these qualifications for? 3 What are the benefits of these qualifications to the learner and employer? 3 What are the potential job roles for those working towards these qualifications? 4 What progression opportunities are available to learners who achieve these qualifications? 4 What is the qualification structure for the Edexcel Level 4 NVQ Certificate in Business and Administration (QCF)? 5 What is the qualification structure for the Edexcel Level 4 NVQ Diploma in Business and Administration (QCF)? 9 How are the qualifications graded and assessed? 13 Assessment strategy 13 Types of evidence 14 What do you need to offer these qualifications? 15 Centre recognition 15 Approvals agreement 15 Quality assurance 15 What resources are required to deliver these qualifications? 15 Unit format 16 Units 17 Unit 1: Manage and be Accountable for own Performance in a Business Environment 19 Unit 2: Evaluate and Improve own Performance in a Business Environment 27 Unit 3: Support the Purpose and Values of an Organisation 33 Unit 4: Support Sustainability in a Business Environment 43 Unit 5: Assess, Manage and Monitor Risk in a Business Environment 51 Unit 6: Communicate in a Business Environment 55 Unit 7: Evaluate and Solve Business Problems 65 Unit 8: Unit 9: Unit 10: Unit 11: Unit 12: Unit 13: Unit 14: Unit 15: Unit 16: Unit 17: Unit 18: Unit 19: Unit 20: Unit 21: Unit 22: Unit 23: Unit 24: Unit 25: Unit 26: Unit 27: Unit 28: Unit 29: Unit 30: Unit 31: Unit 32: Unit 33: Unit 34: Unit 35: Unit 36: Unit 37: Unit 38: Unit 39: Unit 40: Unit 41: Make Decisions in a Business Environment 73 Negotiate in a Business Environment 79 Manage an Office Facility 87 Propose and Design Administrative Services 93 Prepare, Co-ordinate and Monitor Operational Plans 103 Implement, Monitor and Maintain Administrative Services 111 Contribute to Running a Project 121 Manage a Project 129 Plan and Organise an Event 137 Co-ordinate an Event 143 Plan and Organise Meetings 149 Organise Business Travel or Accommodation 157 Evaluate the Organisation of Business Travel or Accommodation 163 Chair Meetings 167 Develop a Presentation 175 Deliver a Presentation 179 Deliver, Monitor and Evaluate Customer Service to Internal Customers 185 Deliver, Monitor and Evaluate Customer Service to External Customers 191 Use Customer Service as a Competitive Tool 197 Monitor and Solve Customer Service Problems 203 Plan, Organise and Control Customer Service Operations 209 Support the Design and Development of an Information System 215 Monitor Information Systems 219 Analyse and Report Data 225 Design and Develop an Information System 229 Manage and Evaluate an Information System 233 Order Products and Services 239 Agree a Budget 247 Prepare Specifications for Contracts 251 Manage Budgets 255 Invite Tenders and Select Contractors 261 Monitor and Evaluate Contracts 267 Contribute to Innovation in a Business Environment 273 Plan Change for a Team 281 Unit 42: Unit 43: Unit 44: Unit 45: Unit 46: Unit 47: Unit 48: Unit 49: Unit 50: Plan Change Across Teams 287 Implement, Monitor and Review Change 293 Monitor and Review Business Processes 299 Recruit Staff in Own Area of Responsibility 301 Manage Physical Resources 305 Manage the Environmental Impact of Work Activities 309 Develop Working Relationships with Colleagues and Stakeholders 313 Provide Leadership and Direction for Own Area of Responsibility 315 Support Learning and Development within Own Area of Responsibility 317 Further information 321 Useful publications 321 How to obtain National Occupational Standards 321 Professional development and training 322 Annexe A: Progression pathways 323 The Edexcel qualification framework for the Business and Administration and Team Leading and Management sectors 323 Annexe B: Quality assurance 327 Key principles of quality assurance 327 Quality assurance processes 327 Annexe C: Centre certification and registration 329 What are the access arrangements and special considerations for the qualifications in this specification? 329 Annexe D: Assessment strategies 331 Assessment Strategy for the Business and Administration NVQs 331 Assessment Strategy for Customer Service Units 333 Assessment Strategy for Management and Leadership Units 347 ... - tailieumienphi.vn