101 WAYS TO REALLY SATISFY YOUR CUSTOMERS - Troy Waugh
101 WAYS TO REALLY SATISFY YOUR CUSTOMERS - Troy Waugh
Customer service is an area that has fascinated me for many years, so I was pleased that my publishers, Allen & Unwin, reacted with genuine enthusiasm when I suggested this title to them. I had long dreamed of writing a book, so as I put the finishing touches to 101 Ways to Really Satisfy Your Customers, my third book, I count myself very fortunate.